Valence Hospitality is looking for a dynamic and experienced Captain Waitress to lead our front-of-house team and ensure an exceptional dining experience for our guests. The ideal candidate will have a strong background in high-end dining service, excellent leadership skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Oversee and manage the daily operations of the dining area, ensuring a high standard of service.
• Lead and train a team of waitstaff to provide exceptional customer service.
• Greet and seat guests, take and process orders, and handle any special requests or dietary needs.
• Monitor table settings and ensure timely and accurate service.
• Address and resolve customer complaints or concerns in a professional manner.
• Coordinate with the kitchen and bar staff to ensure smooth service flow.
• Ensure compliance with health and safety regulations and company policies.
• Assist in creating and updating the restaurant’s service standards and protocols.
• Maintain a clean and organized work environment, including the dining area and service stations.

Qualifications and Skills:

• Minimum of 3 years of experience as a waitress or in a similar role, with at least 1 year in a leadership capacity.
• Proven track record of delivering high-quality customer service in a fine dining environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Knowledge of food and beverage offerings and proper service techniques.
• Flexibility to work various shifts, including evenings, weekends, and holidays.