Are you a friendly, outgoing individual with a passion for delivering exceptional customer service? We are looking for a talented Receptionist/Hostess to join our team and be the welcoming face of our restaurant. As a Receptionist/Hostess, you will play a crucial role in creating a positive dining experience for our guests from the moment they walk through the door.

Key Responsibilities

Guest Reception

  • Greet guests warmly as they arrive and thank them as they leave.
  • Manage reservations and seating arrangements to ensure efficient flow and minimal wait times.
  • Escort guests to their tables and provide menus.

Customer Service

  • Answer phone calls and respond to guest inquiries about reservations, menu items, and general information.
  • Handle guest complaints or issues promptly and professionally, ensuring guest satisfaction.

Organization and Coordination

  • Maintain an organized and tidy reception area.
  • Coordinate with the waitstaff and kitchen to manage table availability and guest flow.
  • Update the reservation system with accurate guest information and seating preferences.

Menu and Specials Promotion

  • Inform guests about daily specials, promotions, and new menu items.
  • Assist in promoting special events or seasonal offerings.

Team Collaboration

  • Work closely with the waitstaff, kitchen staff, and management to ensure smooth restaurant operations.
  • Communicate effectively with team members to relay guest needs and preferences.

Administrative Duties

  • Assist with administrative tasks such as managing the reservation book, taking messages, and maintaining guest records.
  • Handle basic clerical duties as needed.


  • Previous experience as a Receptionist, Hostess, or in a customer service role, preferably in a restaurant or hospitality setting.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to handle stressful situations with grace and professionalism.
  • Familiarity with reservation and seating management systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Category: Hospitality
Job Type: Full Time
Job Location: Doha - Qatar

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