Are you a friendly, outgoing individual with a passion for delivering exceptional customer service? We are looking for a talented Receptionist/Hostess to join our team and be the welcoming face of our restaurant. As a Receptionist/Hostess, you will play a crucial role in creating a positive dining experience for our guests from the moment they walk through the door.

Key Responsibilities

Guest Reception

• Greet guests warmly as they arrive and thank them as they leave.
• Manage reservations and seating arrangements to ensure efficient flow and minimal wait times.
• Escort guests to their tables and provide menus.

Customer Service

• Answer phone calls and respond to guest inquiries about reservations, menu items, and general information.
• Handle guest complaints or issues promptly and professionally, ensuring guest satisfaction.

Organization and Coordination

• Maintain an organized and tidy reception area.
• Coordinate with the waitstaff and kitchen to manage table availability and guest flow.
• Update the reservation system with accurate guest information and seating preferences.

Menu and Specials Promotion

• Inform guests about daily specials, promotions, and new menu items.
• Assist in promoting special events or seasonal offerings.

Team Collaboration

• Work closely with the waitstaff, kitchen staff, and management to ensure smooth restaurant operations.
• Communicate effectively with team members to relay guest needs and preferences.

Administrative Duties

• Assist with administrative tasks such as managing the reservation book, taking messages, and maintaining guest records.
• Handle basic clerical duties as needed.

Qualifications:

• Previous experience as a Receptionist, Hostess, or in a customer service role, preferably in a restaurant or hospitality setting.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to handle stressful situations with grace and professionalism.
• Familiarity with reservation and seating management systems is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.