Retail Operations Manager

We are seeking a dynamic and experienced Retail Operations Manager to join our team and play a crucial role in the successful launch and ongoing operations of our new mall in Amman, Jordan. The ideal candidate will have a strong background in retail management, excellent customer acquisition skills, and extensive experience in handling lease agreements. This position requires a strategic thinker who can drive retail success and create a thriving shopping environment.

Key Responsibilities

Lease Management

  • Identify and attract potential tenants to ensure a diverse and appealing tenant mix.
  • Negotiate lease agreements with prospective tenants, ensuring mutually beneficial terms.
  • Manage lease renewals and amendments, maintaining positive relationships with current tenants.
  • Ensure compliance with all lease terms and conditions, addressing any issues that arise.

Customer Acquisition and Retention

  • Develop and implement innovative marketing strategies to attract and retain customers.
  • Collaborate with the marketing team to create promotions, events, and campaigns that drive foot traffic.
  • Establish strong relationships with local businesses, community groups, and media to promote the mall.
  • Monitor customer satisfaction levels and implement improvements based on feedback.

Retail Operations

  • Oversee the daily operations of retail outlets within the mall, ensuring high standards of service.
  • Implement and monitor retail operational policies and procedures.
  • Manage the recruitment, training, and development of retail staff.
  • Conduct regular performance reviews and provide feedback to improve team performance.

Financial Management

  • Prepare and manage budgets for retail operations and marketing activities.
  • Analyze sales and revenue reports to identify trends and opportunities for growth.
  • Implement cost-saving measures without compromising on service quality.
  • Work with finance teams to ensure accurate and timely rent collection and financial reporting.

Strategic Planning

  • Develop long-term retail strategies aligned with the mall’s vision and objectives.
  • Conduct market research to stay updated on retail trends and competitor activities.
  • Plan and execute strategies to enhance the overall shopping experience.
  • Collaborate with senior management on business development initiatives.


  • Bachelor’s degree in Business Administration, Retail Management, or a related field.
  • A minimum of 5-7 years of proven experience as a Retail Manager or similar role in a mall or large retail environment.
  • Proven experience as a Retail Manager or similar role in a mall or large retail environment.
  • Strong understanding of retail operations, customer acquisition, and lease management.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Proficiency in retail management software and MS Office.
  • Strong leadership and organizational skills with a strategic mindset.
  • Fluency in Arabic and English is preferred.
  • Valid driving license is required.
  • Preference will be given to candidates of Jordanian nationality.
Job Category: Property Management
Job Type: Full Time
Job Location: Amman Jordan

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