We are seeking a dynamic and experienced Retail Operations Manager to join our team and play a crucial role in the successful launch and ongoing operations of our new mall in Amman, Jordan. The ideal candidate will have a strong background in retail management, excellent customer acquisition skills, and extensive experience in handling lease agreements. This position requires a strategic thinker who can drive retail success and create a thriving shopping environment.

Key Responsibilities

Lease Management

• Identify and attract potential tenants to ensure a diverse and appealing tenant mix.
• Negotiate lease agreements with prospective tenants, ensuring mutually beneficial terms.
• Manage lease renewals and amendments, maintaining positive relationships with current tenants.
• Ensure compliance with all lease terms and conditions, addressing any issues that arise.

Customer Acquisition and Retention

• Develop and implement innovative marketing strategies to attract and retain customers.
• Collaborate with the marketing team to create promotions, events, and campaigns that drive foot traffic.
• Establish strong relationships with local businesses, community groups, and media to promote the mall.
• Monitor customer satisfaction levels and implement improvements based on feedback.

Retail Operations

• Oversee the daily operations of retail outlets within the mall, ensuring high standards of service.
• Implement and monitor retail operational policies and procedures.
• Manage the recruitment, training, and development of retail staff.
• Conduct regular performance reviews and provide feedback to improve team performance.

Financial Management

• Prepare and manage budgets for retail operations and marketing activities.
• Analyze sales and revenue reports to identify trends and opportunities for growth.
• Implement cost-saving measures without compromising on service quality.
• Work with finance teams to ensure accurate and timely rent collection and financial reporting.

Strategic Planning

• Develop long-term retail strategies aligned with the mall’s vision and objectives.
• Conduct market research to stay updated on retail trends and competitor activities.
• Plan and execute strategies to enhance the overall shopping experience.
• Collaborate with senior management on business development initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• A minimum of 5-7 years of proven experience as a Retail Manager or similar role in a mall or large retail environment.
• Proven experience as a Retail Manager or similar role in a mall or large retail environment.
• Strong understanding of retail operations, customer acquisition, and lease management.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in retail management software and MS Office.
• Strong leadership and organizational skills with a strategic mindset.
• Fluency in Arabic and English is preferred.
• Valid driving license is required.
• Preference will be given to candidates of Jordanian nationality.